Patient Participation Groups

PPG


PPGs are groups of patients who contribute feedback, ideas and suggestions directly to their GP practice. They are an effective network of local people interested in health care and services who can bring the voice and experience of patients into the heart of the CCG.

All GP practices are now contractually required to have a PPG and these are usually made up of a group of volunteer patients, the practice manager and one or more GPs from the practice.

Some PPGs meet regularly and others operate in a ‘virtual’ way using email, social media and other online platforms but they all have the aim of making sure that their practice puts the patient, and improving health outcomes, at the heart of everything it does. 

PPG members work closely with their practice to help ensure the best possible experience for its patients. The role of a PPG can include:

  • Meeting with senior members of practice staff to have open conversations from both the patient and practice perspective

  • Providing the practice with feedback from the patient perspective on the efficiency and quality of services

  • Encouraging patients to take greater responsibility for their own and their family’s health

  • Carrying out research into the views of those who use the practice

  • Organising health promotion events

  • Regular communication with the patients registered with the GP practice


Click here
 for more information on how PPGs can make a difference or read on for first-hand experiences from some of our local members.

"I have been a member of my PPG for well over 10 years and helped to set it up when they were first developed. Over the years, we have built up really good relationships with practice staff – as well as other local practices – to help get patients’ voices heard.

We have been very successful at achieving the small things that make a big difference, such as parking and transport. People come to us about anything and everything that makes up their experience of their GP practice – even the type of music played in the waiting room!

We’re always looking for the ‘next generation’ of PPG members! If you want the opportunity to have your say about local health and care services and make a real impact then ask at your GP practice about joining their PPG." 

- Tony

"It’s a really powerful role. We’re all about supporting and encouraging our practice. We do raise issues, but we raise them in an appropriate way and, when things are changing, we help patients understand to how and why that is happening.

Being a patient representative means being part of one of the most important resources in your community and making a commitment to ensure your practice is offering the best service it can – that brings huge satisfaction. Being a part of that matters.

You don’t need any health or social care background to get involved and by coming at it with fresh eyes, you can make things different and better. Your PPG will always need new members and you can help by offering your skills as a note taker, a connector with local organisations in the community or even as the Chair. If you have time, you can also get involved in many other activities, such as planning events, to help patients find out more about and influence health and social care locally." 

- Kevin

If you would like to join your local PPG, or simply find out more about their work, please contact your GP practice directly – many practices will have more information on their website.

There are other ways to get involved and have your say on local health and care services. Sign up to our Local Voices Network to be kept informed, or keep an eye on our Have Your Say page.

It’s great news that you are already involved with your local PPG, or you might be thinking about joining or starting one up – this page is a great place to start.

The National Association of Patient Participation (NAPP) is the national voice for patient participation in primary care. Their website – www.napp.org.uk – is full of useful guides and resources that have been designed to be of use to all PPGs, whether long-standing or recently formed, including pages and pages of case studies from other PPGs across the country.

From 2017, the CCG Engagement team have been supporting PPGs to carry out their invaluable work. A major part of this is the quarterly PPG Forums which provide a platform to share news, information and opportunities for public engagement as well as discussing ideas and opportunities to improve services.

We’d love to hear how we can support your PPG and your practice. If you have any ideas, requests, comments or questions, please get in touch at HRCCG.YourSay@nhs.net or call 01273 403677.

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